Debit Card Fraud is at an all time high! Do all you can to help prevent fraudsters from getting away with this theft! Enroll Here
GBC Guardian is a proven, free1 service we are offering to help protect your accounts. This service gives our cardholders the ability to receive text alerts each time their enrolled GBC debit card is used to help identify potentially fraudulent transactions. Cardholders can receive text alerts to their cell phone for their enrolled KeyCard Debit Card, HSA Debit Card, ATM Card & Equiline Debit Card. Multiple devices (up to 10 per card) can be enrolled to receive the alerts.
Here’s how it works:
When a transaction occurs on the enrolled GBC debit card, a text message is sent to the enrolled phone number describing the transaction.
- Ignore the message - This indicates that it is a legitimate transaction, or
- If it’s an unauthorized transaction, respond precisely2 as instructed in the text message. This will tell our fraud department to block your card from all further transactions. The fraud department will send a message to the bank to order a new card to replace the compromised card.
The system allows the cardholder up to 12 hours to respond. “Do Not Disturb” time can also be set up, during which messages will be held for later reporting.
To enroll in this service for added protection, just click on the link below and follow the directions.
As always, please contact your favorite branch should you have questions concerning this and any of our other services.
1Message and data rates may apply.
2Please Note: If you respond with anything different than instructed in the text message, the system will not recognize it and your reply will be ignored.