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Privacy Policy
Privacy

 

Protecting your privacy is important to the management and employees of Greenfield Banking Company, a wholly owned subsidiary of Greenfield Bancshares Incorporated. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all Greenfield Bancshares companies and employees for collection, use, retention, and security of nonpublic personal information.

“Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history or overdraft history.

What We Collect
We may collect “nonpublic personal information” about you from the following sources:

• Information we receive from you on applications or other loan and account forms;
• Information about your transactions with us, our affiliates or others; and
• Information we receive from third parties such as credit bureaus.


What Information We Disclose
We are permitted to share information about our experiences or transactions with you or your account (such as your account balance or your payment history with us) with companies related to us by common control or ownership (“affiliates”). We also may share additional information about you or your account (such as information we receive from you in applications, transaction activity or information from credit reporting agencies) with our affiliates. We do not disclose any information that does not relate solely to our or our ‘affiliates’ experiences or transactions with you or your account.

We are permitted under law to disclose nonpublic personal information about you to “nonaffiliated third parties” (i.e., third parties that are not members of our corporate family) in certain circumstances. For example, we may disclose nonpublic personal information about you to third parties to assist us in servicing your loan or account with us, to government entities in response to subpoenas, and to credit bureaus. We also reserve the right to disclose this information to all future affiliates (such as insurance or other financial entities). We do not disclose any nonpublic personal information about you to anyone, except as permitted by law.

We do not share medical or health information among our family of companies except to process transactions or to provide services you have requested or initiated.

If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.

Our Security Procedures
We have standards to safeguard customer information. We maintain physical, electronic, and procedural controls that restrict access and comply with federal standards to guard your nonpublic personal information. Employees who violate these standards will be subject to disciplinary measures.
     
Privacy Policy Privacy  
On October 26th, 2001, President Bush signed into law the U.S. Patriot Act. The intention of this act is to help shore up our homeland security in order to prevent the events of September 11, 2001 from happening again.

Some provisions of this act were to be implemented at later dates. One section, the Customer Information Program, was instituted effective October 1, 2003. The following statement addresses Greenfield Banking Company’s compliance with the Customer Information Program


IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities, Federal law requires that this bank obtain, verify, and record information that identifies each person who opens an account with us.

What this means for you: When you open an account with us, we are required by law to ask for your name, address, date of birth, driver's license, and any other information we need to clearly identify who you are. We apologize for any inconvenience this may cause you. Please recognize that we must obey the law.

 
Do Not Call Policy Do Not Call Policy  
The Board of Directors of Greenfield Banking Company (the “Bank”) hereby adopts this policy to govern the actions of management, staff, and agents with regard to the legally-required maintenance of a "Do Not Call" list pursuant to the Telephone Consumer Protection Act (TCPA) of 1991 regulation (47 CFR 64.1200(d)) and any successor to that regulation.

If anyone acting on behalf of the Bank receives a request from a residential telephone subscriber and customer that is to be placed on the Bank’s Do Not Call List, that person will place the subscriber’s name on the Bank’s Do Not Call List within thirty (30) calendar days after receiving the request. Customers may send a written request to the Bank at 1920 N. State St., Greenfield IN 46140, e-mail the Bank at contactus@gbcbank.com or calling the Bank at (317) 462-1431. The request must provide the person’s name and the ten (10) digit residential telephone number that is not to be called.

A residential telephone subscriber’s request to be placed on the Bank’s Do Not Call List shall be honored for at least five years, unless a request is made by the person to have the number removed from the Do Not Call List. If a person’s telephone number changes, another request should be submitted to have the new number added and the old number removed from the Bank's Do Not Call List.
 
Do Not Call Policy Do Not Call Policy  

Your Rights and Responsibilities

Congress enacted the Electronic Funds Transfer Act on November 1, 1978. This act governs the use of transfers by electronic methods. Examples are Direct Deposit of payroll, Social Security, ATM & Debit Card transactions, Telephone and Internet Banking transactions.

A disclosure of the basic rights, liabilities and responsibilities of the act is presented below:

TO CONTACT US CONCERNING
  • Stop Payments
  • Error Resolution
  • Verification of Automatic Deposits
  • General Inquiries
You may Write:
Greenfield Banking Company
Bookkeeping Department
P O Box 587
Greenfield, IN 46140
OR
Call (317) 462-1431 during business hours:
9:00 a.m. to 5:00 p.m. Monday through Thursday
9:00 a.m. to 6:00 p.m. Friday
9:00 a.m. to 12:00 p.m. Saturday

TYPES AND LIMITS OF TRANSFERS
If you have been notified by the issuing of a card or NetTeller ID or Green Line PIN, you may:
  1. Use your card to withdraw up to $200.00 cash per day at an ATM from your checking, savings/money market accounts provided you do not exceed the balance of your account.
  2. Use your debit card to make purchases at point-of-sale terminals for up to $2,500.00 per day (or your balance limit, whichever is lower).
  3. Obtain cash advances from your Credit Card at an ATM.
  4. Use your card to make deposits at a GBC-owned ATM to your checking, savings/money market accounts.
  5. At a GBC-owned ATM you can transfer funds from:
    1. Checking to checking
    2. Checking to savings/money market
    3. Savings/money market to checking
    4. Savings/money market to savings/money market
    5. Checking to loan accounts (make payments)
    6. Savings/money market to loan accounts (make payments)
  6. Get information about:
    1. the account balance of checking accounts
    2. account balances of savings/money market accounts.
  7. On Green Line and NetTeller;
    1. review current transactions
    2. review account history
  8. On NetTeller: you may place a stop payment request.
Limitation on frequency of transfers:In addition to limitations on transfers elsewhere described, if any, the following limitations apply:
  • Transfers from a savings account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer are limited to six per month.
  • Transfers from a Money Market account to another account or to third parties by preauthorized, automatic, telephone or computer transfer are limited to six per statement cycle with no more than three by check, draft, debit card or similar order to third parties.
PREAUTHORIZED PAYMENT
Electronic transfer from your account to other parties should be preauthorized by you in writing. To cancel a preauthorization of electronic transfer, you should contact the party to whom the authorization was given.

If regular payments vary in amount, such as a utility bill, THE PARTY YOU ARE GOING TO PAY will need to notify you 10 days before each payment when the payment is to be made and how much it will be. You may choose instead to get this notice only when the payment amount goes beyond certain limits that you determine.

RIGHTS CONCERNING ELECTRONIC CHECK CONVERSION TRANSACTIONS
Electronic check conversion is a process where your check is used as a source of information for the check number, your account number, and the number that identifies your bank. The information is then used to make a one-time electronic payment from your account – an electronic fund transfer. The check itself is not the method of payment.

You have the right to:
  • receive written notice when you provide your check telling you that information from the check will be used to make an electronic payment from your account.
  • receive a notice telling you of any fee that the merchant will collect from your account electronically if you do not have enough money in your account to cover the transaction. This fee is similar to a non-sufficient funds fee.
  • receive a receipt that includes the date, $ amount, location and name of the merchant.
  • have this same information included as part of the regular account statement from us.
  • ask us to investigate any electronic fund transfers from your account that you believe are unauthorized or incorrect.
RIGHT TO RECEIVE DOCUMENTATION
You may call us at (317) 462-1431 or check your account through Green Line or NetTeller to find out whether or not an automatic deposit to or withdrawal from your account has been made. You will get a monthly statement of your checking account. You will also receive a monthly statement of your regular savings account unless there are no transfers during a particular month, in which case, you will receive the statement quarterly. If the account earns less than $10 in interest and has no transactions, you may receive an annual statement. You will receive a receipt at the time you make a transaction using your ATM or Debit Card.

ACCOUNT INFORMATION DISCLOSURE
We will not disclose information to third parties about your account or the transfers you make unless:
  • It is necessary to verify the existence and condition of your account for a third party, such as a credit bureau or
-OR- We are required to comply with valid subpoenas or court orders.
-OR- You gave us your written permission.

RIGHTS TO STOP PAYMENT OF PREAUTHORIZED TRANSFERS
If you have authorized us in advance to make regular payments from your account, you may stop any of these payments. Procedures are as follows:
Contact the Greenfield Banking Company office most convenient for you to fill out and sign a written statement of unauthorized ACH or ATM debit activity (affidavit). This document must be signed before the payment can be stopped. If you order us in writing to stop payment on one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

BANK LIABILITY
If we do not complete a transfer to or from your account at the time, or in the amount authorized by you, we will be liable for your losses or damages. However, we will not be liable for the following exceptions:
  • A transfer which would exceed the balance of your account.
  • Circumstances beyond our control (such as fire, flood, or transmission of data) which might prevent the transfer despite reasonable precautions taken by us.
  • Other exceptions which may be stated in our agreement with you.

LOST OR STOLEN CARDS OR UNAUTHORIZED USE
It is important to you, and to the bank, that you tell us AT ONCE when you believe your card or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days, you can lose no more than $50 if someone used your card or code without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your card or code, and we can prove we could have stopped someone from using your card or code without your permission if you had told us, you could lose as much as $500.

Also if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If extenuating, unavoidable circumstances prevent your report to us, we may consider extending the time periods.

ERROR RESOLUTION
Telephone or write us as soon as possible if you think your statement or receipt is wrong, or if you need more information about a transfer listed. We must hear from you no later than 60 days from the date you receive the FIRST statement on which the problem or error appeared:
  • Give us your name and account number.
  • Describe the error or the transfer in question.
  • Give us the dollar amount and the date of the transaction.
If you telephone, we may ask that you describe the point in question in writing within 10 days.

In most instances we will let you know the results of our investigation within 10 business days after we hear from you, and we will correct any error promptly. Should we need more time, we may take up to 45 calendar days. However, we will recredit your account within 10 days for the money in question so that you will have use of the funds while we are completing our research.

If you are asked to put your complaint or question in writing and it is not received within 10 days, we may not re-credit your account.

In the event that no error is found, we will send you a written explanation within three days of the completion of our investigation. If you received credit for the amount in question, the letter will also include the date that your account will be debited for the amount given. You may ask for copies of the documents used in our investigation.

Consumer Protection Provision for Substitute Checks
(Check Clearing for the 21st Century Act, Effective October 28, 2004)

If a consumer believes that a substitute check was not properly payable, he or she may file an “expedited re-credit” from the paying financial institution. The financial institution must investigate any claim and in most cases either resolve the claim within 10 business days, or provide the consumer with an expedited re-credit of up to $2,500.00 pending completion of the investigation.

In general, 45 calendar days is the limit to conclude the investigation and make a final determination.

September, 2008
 
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