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GETTING STARTED
You can sign up for the NetTeller service by contacting your local
office of Greenfield Banking Company. You simply need to fill out
an application and return it to our NetTeller Department. After
your application is processed, your NetTeller ID and instructions
for activating your account will be forwarded to you via mail.
To ensure a high level of security and performance, you will need
a connection to the Internet, and a Web Browser that supports 128-bit
SSL encryption, such as Microsoft Explorer version 5.0 and higher
or Netscape Navigator 4.7 and higher. You may contact either of
these vendors for a current copy of their browser.
INTERNET SIGN ON SCREEN
To begin banking online, go to the Home page of the Greenfield Banking
Company website. From this screen you can sign on and access Greenfield
Banking Company’s NetTeller services by entering your Customer
ID and Personal Identification Number (PIN). After you have entered
your Customer ID and PIN, click on the Login button to submit your
sign-on information.
NetTeller Customer ID
A 12-digit number assigned by Greenfield Banking Company. Once you
are set up, you can create an alias for your ID number that is easier
for you to remember. Your customer ID is issued randomly by the
system and cannot be changed.
NetTeller PIN
After your first successful login, you will be prompted to change
your PIN. Your PIN can be any 6-8 AlphaNumeric combination.
Note: Each customer is allowed three
sign-on attempts. After the third invalid attempt, you will be locked
out of the system. To get "unlocked", contact our Internet
Banking Department during normal business hours and they will be
happy to unlock your account and reset your PIN. Once you login
successfully, you can change your PIN.
ACCOUNT LISTING PAGE (MAIN PAGE)
The Account Listing page is the first page you will see after you
login. This page has general information about the bank at the top
of the page and your account information at the bottom. As a security
measure, the system will also show the last time you logged in and
the total number of times you have logged in. You can reset the
login counter from the Account Management page. To view your account
information you can select “View Accounts” or scroll
down to your account information. From the Account Listing page
you can also initiate transfers, view current transactions, view
range of transactions between dates, enter stop payments, access
Account Management, download transactions, access Bill Pay (bill
payment service), email NetTeller Support, or get Help. To log out
of NetTeller select “Exit”.
Viewing Account Information
From the Account Listing page you can view all of the accounts you
have set up to access through NetTeller. Initial account names are
based on default system account descriptions. However, you can personalize
the descriptions by going to the Account Management page and selecting
Change Pseudo Account Name.
Use the drop down menus to select how you would like to view the
information for each account. All account balances are displayed
in real time; therefore with each inquiry, if the balance changes
you will see the most current balance information. To initiate a
request for new views, click on the drop-down menu, select an option,
then click the submit button to initiate your request.
Funds Transfers
This option is selected from the drop-down menu on the Account Listing
page. To initiate a transfer between accounts you should:
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Select the account to transfer the funds from
by using the drop-down menu on the Account Listing page then
select Transfer Funds from this account
from the drop-down menu to the right and click GO. |
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On the transfer funds page select the account
to transfer funds to by clicking on the check box next to the
account name. In the amount to transfer box enter the amount,
including cents that you would like to transfer. |
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Optional: If you wish to make the transfer a
recurring scheduled transfer, select the frequency and dates
from the available options at the bottom of the page. The default
for transfers is “one time”. |
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To process your transfer, click on the Submit
button at the bottom of the page. After you complete the transfer,
a page displaying the information about the transfer and a confirmation
number will appear. You should print this page for your records. |
Account Management
The Account Management page gives you the option to change your
PIN or personal ID (Alias), reset your login counter, change account
names, and change display options.
Change PIN
With this option you can change your PIN at any time and as many
times as you wish. The PIN you choose must be 6-8 numbers or letters
in length. If you ever forget your PIN, contact the bank and we
can reset it for you. You will be prompted to change your PIN upon
your fist successful sign-on.
Change Personal ID (Alias)
You can change your NetTeller Customer ID from the 12-digit bank
assigned number to something easier for you to remember (alias).
The Alias that you choose must be between 4 and 12 characters long
with no spaces or special characters. The ID cannot begin with a
number, but may include numbers in it. All ID's are individual and
no two persons may have the same one. If you choose an ID that has
already been selected by another customer, you will be prompted
to select another ID.
Reset Login Count
From here you can reset the login counter for your NetTeller ID.
It will inform you that the counter has been reset. When you go
back to the View Accounts / Account Listing page you will see that
your login count is 0.
Change Pseudo Account Name
Each account that you have access to through NetTeller will be initially
set up with a default name created by the banking system. If you
wish to change the name of any accounts to something more personal,
you can do so here. Valid account names can include upper and lowercase
letters, spaces, and any number between 0 and 9.
Display Options
You may select how many accounts that you want displayed on the
account-listing page.
Download Transactions
NetTeller has an option to download account transactions for use
in Microsoft® Money, a personal finance application. You can
also download your account information into a text file or spreadsheet
format. To download transactions do the following:
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From the Download Transactions page, select the
account you would like to download transactions from |
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Select the range of transactions to download |
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Select a format for the type of software you
are downloading to |
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- Open Financial Exchange (.OFX - Microsoft®
Money) |
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- Spreadsheet (.CSV - Excel, Lotus, etc.) |
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- Word Processing (.TXT - Plain text document) |
Click on the Download Transactions
button to begin downloading. The next page will give additional
instructions on saving the file. Click on the link at the bottom
of the page to complete the download.
Stop Payments
On the Stop Payment page, you may stop payments to a single Payee.
However, you can make the request to stop multiple payments. Simply
enter the check date, the check number or range of numbers and the
exact amount of the check(s). Next, select the Payee of the check(s)
to stop. Press Submit. You will receive a confirmation that your
request has been submitted through NetTeller. Please print, sign
and return a copy of this request to Customer Service at Greenfield
Banking Company. Customers are responsible
for verifying that checks have not already been paid during prior
statement periods. We are unable to stop payments on checks
we've already received and paid.
After the written stop payment notice is signed and received by
Greenfield Banking Company, your stop payment order is valid for
six months and will not be effective after six months, unless the
stop payment is renewed in writing.
GETTING STARTED
This user's guide gives you a quick explanation of how to use the
Bill Pay service. To begin using Bill Pay, you must first sign-up
for Bill Pay by contacting your local office of Greenfield Banking
Co. and completing an application.
INTERNET SIGN ON SCREEN
Once you have accessed NetTeller, Bill Pay is a click away. To begin
the Bill Pay session, from any NetTeller page, click the option
for Bill Payment on the top of the page or from the menu bar on
the lower portion of the page.
NAVIGATING THROUGH BILL PAY
Setting Up a Payee
You can first search the list of electronic payees before entering
a new payee. Follow the instructions listed below.
Select the account you will be paying bills from, then select Add
Payee from the drop down menu and click the GO button.
To begin your search, click on the binoculars icon, then enter
the name of the Payee. You need only enter the first few characters
of the Payee.
Click on the Search button. Bill
Pay will show you a list of possible Payees that match your search
criteria. If you find the vendor you are looking for, click on the
green checkmark to the right of the vendors name. Complete the
form using the information found on the payment coupon you typically
receive from the vendor.
Reminder: Please allow 3 business days for electronic
payments and up to 5 business days for check payments.
If your Payee has no match, you may add your Payee to the list
by completing the Add New Payee form.
To complete the set-up of your Payee, press the Add
New Payee button. Be sure to use the mailing address provided
to you by the vendor, usually on a return coupon or envelope.
Making a Payment
Select Pay Bills from the drop down
menu and click the GO button. Note:
Payments made on a recurring basis or to previously set up payees
are considered a “New Payment”.
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Fill in the requested check information: |
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Select Payee from drop down menu. |
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Fill in the amount you want to pay. |
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Fill in the memo if you want to make a note to yourself. This
memo will not appear on the check written to your Payee or on
your bank statement but will remain with your payment history. |
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Select the payment frequency: |
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One Time Payment (can be an immediate payment or a payment
date in the future) The system defaults to this type of payment. |
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Recurring Payment (include an end date for payments to stop) |
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Click on the Submit Payment
button to enter the new payment. |
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Your personal payment schedule will appear with
the new payment added. |
Deleting or Editing a Payment
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Select View Schedule from the drop
down menu and click the GO button. |
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Find the payment you wish to delete
or modify prior to the payment due date. |
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Click on "X"
to delete the payment. |
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You cannot delete the Payee from this page, see
Deleting or Editing a Payee. |
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Confirm the deletion by clicking the button. |
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Click on Edit for
modifying a payment schedule. |
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Edit your payment. |
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You cannot edit Payee information from this page
only payment information. See Deleting or Editing a Payee to
edit the recipient information. |
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Click on the Submit Payment Change button to save
the changes. |
Deleting or Editing a Payee
| 1. |
Select Payee
List from the drop down menu and click the GO
button. |
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A listing of all payees will be displayed. From
that list you may click on Delete, unless there is a payment
pending for that payee. |
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From the same screen you may also click on Edit.
This will allow you to edit or correct the account number and
the description previously entered. |
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To edit the spelling of a Payee name, or the Payee's address,
of an established Payee in Bill Pay, you must delete the Payee
from your Payee list and enter the correct information by selecting
New Payee from the drop down menu. |
View Payment History
| 1. |
Click on the View
Payment History button. |
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Select your history report from one
of the following: |
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The current month's activity |
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A specified date range |
| 3. |
Select how you would like to sort
the report: |
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Date |
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Payee Name |
| 4. |
Click on the Show Report
button. |
View Payee Report
Click on the Payee Report button.
This screen will give you a detailed description of each of your
payees including payee name, complete address, phone number and
payment type.
Download
This option will allow you to download your Payment Schedule into
a personal finance application such as Microsoft® Money (.OFX).
You can also download your Payment Schedule into a text file (.TXT)
or spreadsheet (.CSV) format.
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Click on Download
from the drop down menu. |
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Select a format for the type of software you
are downloading to (.OFX, .TXT, .CSV). |
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Click on the Download
Payment Schedule button to begin download. The next page
will give you instructions for downloading. Click on the link
at the bottom of the page to complete the download. |
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