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Frequently Asked Questions

 
NetTeller

Q. What is Greenfield Banking Company's NetTeller?
A. With NetTeller you can get free up-to-the-minute information about all of your accounts and view all account transactions including ATM and point of sale transactions. You can transfer funds between eligible accounts including making payments on loans or credit lines. You can download transaction information into money management software programs such as Microsoft® Money (OFX). Another feature of NetTeller is the ability to pay bills online with Bill Pay.

All internal account transfers made after 5:00 p.m. will be posted on the following business day.
   
Q. I am receiving error messages when attempting to access Greenfield Banking Company’s NetTeller. Why is this?
A.

Greenfield Banking Company’s NetTeller requires an Internet browser with the highest level of security and 128-bit encryption.

TEST YOUR BROWSER HERE: if an update is required you will receive further information. If no update is required for your browser and problems persist, you should contact our Internet Banking Department at (317) 462-1431 during banking hours.
   
Q. What happens if I open another account after I start using Greenfield Banking Company's NetTeller?
A. You will need to ask your New Accounts Representative to have your new account added.
   
Q. How do I know if my Internet browser has the right level of security and encryption for Greenfield Banking NetTeller?
A. You can TEST YOUR BROWSER HERE. If an update is required you will be given further instructions.
   
Q. Can I use AOL with Greenfield Banking Company’s NetTeller?
A. Yes. As a long as the Internet browser you are using with AOL has 128-bit encryption, you will be able to access Greenfield Banking Company's Online Banking with AOL. TEST YOUR AOL BROWSER HERE or go to AOL KEYWORD: 128-bit encryption for more information.
   

Bill Payment

Q. How does Greenfield Banking Company’s Internet Bill Payment service work?
A. Your payments are electronically transferred from your Greenfield Banking Company checking account to your payee's account through the Automated Clearing House (ACH) network. If the party you are making a payment to is not setup for electronic transfer, a check is sent via US Mail.

Recurring and future dated payments may be established.
   
Q. How will I know what payments have been made?
A. Through Greenfield Banking Company’s online access to your account, you will be able to view it once a payment has been made. The payment will also be clearly itemized on your monthly bank statement.
   
Q. What if my payee says they have not received my payment?
A. If your payee notifies you that a payment has not posted, please call our Customer Service number at 317-462-1431. We will need proof of payment to your payee and will work to resolve the issue on your behalf.
   
Q. If my payment due date falls on a Saturday, Sunday, what should I do?
A. Bill payments may be established with a payment date which falls on a Monday through Friday (excludes federal holidays). Payments established with a payment date of Saturday, Sunday or a federal holiday will be processed on the next business day. Remember the payment date is not the due date. You should establish the payment date at least 3 business days prior to the payment due date for payments being made electronically. For payments being made by check, you should establish the payment date at least 5 business days prior to the payment due date. If the due date falls on a weekend or a holiday, use the first business day prior to that due date, and calculate your payment date accordingly.
   
Q. Do I need to contact my payees to tell them I am using Greenfield Banking Company's Internet Bill Payment service?
A. No. Using our Internet Bill Payment service will not change the way your payments are credited or how money is moved through your accounts.
   
Q. Should I enter my internet bill payment in my paper check register?
A. Yes. That way, you will be able to properly reconcile your checkbook with your Greenfield Banking Company statement each month.
   
Q. Can I place a stop payment on a bill payment that I have already setup?
A.

Yes. You can cancel a payment at any time up until 11:00 PM on the business day prior to the payment date you established.

Once the bill payment has been debited from your account, you CANNOT cancel or stop payment on a bill payment which has been paid electronically. You may be able to stop a bill payment paid by check by contacting us by telephone at 317-462-1431 before the check has cleared. You will have to contact us by telephone to determine if the check has cleared. If the check has not cleared, we will immediately process your stop-payment request. We will notify you immediately if the check has already cleared. To be effective, this type of stop-payment request must precisely identify the name of the payee, the payee-assigned account number, the amount and scheduled date of the payment, and the payee ID number from the Bill Payment "Payment History" Screen.

You will incur stop-payment charges as disclosed in the current printed Miscellaneous Fee Schedule.
   
     
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